Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell the products listed on our website www.lingerieamour.com (“Website”) to you. Please read these terms and conditions carefully before ordering any Products from our Website. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy.
This Terms and Conditions, and any promotions or discounts visualised or communicated in the shop, information about returns, exchanges, delivery conditions apply to individual customers only. The terms and conditions for wholesale are provided as a separate document to business customers.

I. General Agreement

“We”, “Us” or “Our” – www.lingerieamour.com online store
When the customer (“You”, “Your” ) purchases products (“Products”) offered on our Website via Internet, this mutual agreement shall be deemed a Distance Contract and will be a subject to legal norms governing distance contracts, including but not limited to Directive No. 97/7/EEC of the European Parliament.

General terms and Conditions

1. Customer or You means individual who places an order on the site;
2. Civil Code – the Act of 23 April 1964
3. Terms and Conditions – these terms of offering and selling products through lingerieamour.com online shop.
4. “Product” or “Products” – items offered and presented by the owner of lingerieamour.com online shop on the website.
5. Purchase Agreement – according to the Polish Civil Code, the agreement between the owner of lingerieamour.com online shop and the Customer concluded via the lingerieamour.com online shop
6. Order – submitted by the Customer purchase decision to the website;
7. The Act of 30 May 2014 on Consumer Rights – the Act regulating all consumer rights and privileges;
8. Act on Rendering Electronic Services – ustawa z dnia 18 lipca 2002 r. o świadczeniu usług drogą elektroniczną (Dz. U. Nr 144, poz. 1204 ze zm.);
9. Discount code – the sequence of signs generated by the lingerieamour.com online shop system given to you to obtain a specified discount (either a percentage discount of fixed monetary amount). Discount can be used only under the terms and conditions of a particular special offer for which needs it has been generated.
10. “Coupon”- the sequence of signs generated by lingerieamour.com online shop system given to you. It enables you to pay for the shopping by redeeming it. Every voucher has the fixed amount for which it can be redeemed. The redemption occurs under the specific, separate terms and conditions.

II. Terms and conditions of online shopping at lingerieamour.com

1. The Purchase Agreement is concluded between the owner of lingerieamour.com online shop and the Customer (you) who is placing an order.
2. Prices given on the website are gross-prices (it means they include Value Added Tax). Prices given on the moment of placing an order are binding for both parties. However, they do not include costs of shipping, which is presented to you before confirmation of your order.
3. An order can be placed 24 hours a day, 7 days a week, except the technical breaks.
4. You can either place and confirm your order without signing up for the lingerieamour.com Online shop database or with creating your individual account.
5. The conditions of placing an order are: completing the form with correct, mandatory data. Given information must be real and valid.
6. You are allowed to modify your order until the final confirmation of it.
7. After the order confirmation an order summary will be e-mailed to you.
8. The owner of the lingerieamour.com online shop has the right to refuse fulfilling the order in case of giving fraudulent or invalid data, the transaction hasn’t been authorized in the electronical payment system (Paypal) or the payment hasn’t been received within the fixed term on our bank account  (14 business days).
9. The owner of lingerieamour.com online shop will inform about refusing to fulfill the order by sending an e-mail (on e-mail address given during placing an order).
10. The owner of lingerieamour.com online shop is not responsible for any orders placed by third parties with usage of your ID, password or Credit Card data.
11. The owner of the lingerieamour.com online shop has the right to refuse fulfilling the order in it’s part or in it’s full if by any reason fullfilling the order will not be possible. Your order constitutes an offer to Us to buy a Product. Please note that this does not mean that Your order has been accepted. All orders are subject to availability and acceptance by Us, and We will confirm such acceptance to You by sending you an e-mail that confirms that the Product has been dispatched. The contract between Us will only be formed when We send you the Dispatch Confirmation. In such case the Customer will be informed about it by e_mail or phone. While placing an order, You will receive an e-mail acknowledging that We have received your order.
12. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Discounts, coupons, special offers

1. Any kind of special offer cannot be combined with other special offer, coupon or discount. You may only use an offer once, and you may not combine the  offer with any other discount at the same time.
2. Every discount code is unique and can be used only once unless its specific terms and conditions allow multiple usage.
3. Coupons can be redeemed within all categories available on lingerieamour.com online shop unless its specific terms and conditions determine a particular category.
4. Coupon should be redeemed within one order (including the shipping costs, unless the specific terms states differently). In case of not using all of the voucher’s amount the outstanding amount is forfeited and is not exchangeable for cash.
5. If the value of the order exceeds the amount available within the voucher, you can pay the difference in any method of payment available at lingerieamour.com online shop. Neither coupons nor discounts codes can be used for third parties’ orders.

Payment

The owner of lingerieamour.com online shop accepts mentioned below methods of payment:

– Bank transfer
– PayPal payment
– Credit card payment – through PayPal system

Payments done through PayPal are done according to their own terms and conditions. They may vary across different countries.

Orders processing and time of dispatch.

1. Your order will enter on processing status after a payment from you will appear in full on our account.
2. We dispatch the order approximately in 2-5 working days from the day of receiving the payment.
3. As we may need to gather the products from different stocks we reserve the right to prolong the time of dispatch in some cases. In such situation the customer will be informed about the expected time of dispatch by a separate e_mail.

Shipment

• Orders become processing on the next business day after receiving the payment on our account. In case of orders placed on holiday, they will start being processed on the next business day after receiving the payment.
• During the confirmation of the order, you have to choose one of mentioned below shipping options:

  – Priority Post, from 9,99 EUR inside Europe and from 12,99 EUR to any other continent;
  – Courier delivery (GLS, UPS or DPD inside continental Europe, by road transport).

  Upon request of a Customer we may deliver by Express Delivery (DHL / UPS air fright), if the customer / You, agree in written to conditions and  price of such extra shipping method and pay the full price of it to our bank account.

• Ordered Products will be sent under the shipping address given by you in the form.
• The time of delivery depends on a specific delivery method chosen by customer as well as on the delivery adress. The approximate delivery times are described separately in Customer Care > Delivery.

Duty customs

1. The Products you order from our Website may be subject to import duties, custom duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over those charges and cannot predict their amount. Please contact Your local customs office for further information before placing your order.
2. Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any break by you of any of such laws.

Returns

1. You have the right to resign from the Purchase Agreement within 14 days from receiving the product without giving any reason.
2. The withdrawal right does not inhere in cases mentioned in article 38 in the Act of 30 May 2014 on Consumer Rights, especially when the purchase agreement concerns the unfabricated items, produced specifically for your individual needs. This rule applies also in case of packed products which cannot be returned after opening from medical or hygienic reasons.
3. Returned items must be unused, clean, devoid of any smells and must include original labels attached.
4. You cannot return the Product purchased by redeeming the Coupon, unless you want to exchange it for another Product or next Coupon with the proper redeeming value.
5. In case of exchanging for more expensive product you, as a Customer, will have to clear the outstanding payment. If you’re choosing cheaper product, the owner of lingerieamour.com online shop is obliged to return the overpayment.
6. In case of returning products, customer must provide a written note by e_mail in anticipation informing that a return will take place, providing the information which products from the order will be returned
7. Informing the owner of the lingerieamour.com online store about withdrawing from the Purchase agreement is necessary for the correct withdrawal process.
8. In case of returning the product, the owner of lingerieamour.com online shop is obliged to refund full amount of the purchase. Refund does not include the costs of the returning shipping and other costs connected with it.
9. The owner of lingerieamour.com online shop will not accept packages returned by Payment on Delivery option or by Click&Collect.
10. You will receive a refund within 14 days of your returned item’s delivery to the owner of lingerieamour.com online shop office. The refund will be credited to the original method of payment or if you agree to it – in a different method of refund.

Exchanges

1. You can exchange purchased products into any other available product (or other available size). Exchange process has to be anticipated with a written information sent be e_mail to us, providing the data about the reason of exchange and the information which product should be provided in exchange.
2. The owner of lingerieamour.com online shop does not cover the returning shipping costs.
3. If you exchange the purchased product into a more expensive one, you are supposed to cover the difference using one of the available method of payment, before the new product will be shipped to you. In cases of exchanging into a cheaper product the owner of lingerieamour.com online shop will return the difference to you.

LOST PARCELS

1. The parcel may be treated as lost, upon a written request from a Customer sent to our e_mail, if it does not arrive to a shipping adress during 31 calendar days from the day of dispatch, upon a written request from a Customer sent to our e_mail
2. In case the parcel is treated as lost, the Customer may choose a second delivery, free of charge, or refund of the total money spent on the particular order and let us know about the chosen option by e_mail message.
3. In case the parcel is treated as lost, we will process the second delivery or money refund process, depending on the option chosen by Customer, up to 10 working days from the date when we received the Customer’s option choice
4. If the option of second delivery is chosen by a Customer, we save the possibility of partial money refund for the products that are no longer on our stock.
5. If the option of money refund is chosen by customer, we will refund the money to the same money resource that the Customer used to pay for the order.

Complaints

1. Every complaint is investigated along with the rules of Polish Civil Code.
2. If according to the Polish law regulations, you are not concerned as a Consumer, your complaint will be investigated within 14 days from receiving it. However, in this case, any faults of products can be ascertained within 12 months (1 year) from the purchase date.
3. Any other complaints should be correctly addressed, properly packed and sent together with the description of fault and a copy of the purchase receipt to the address given in the point 10 of paragraph “Returns” of these Terms and Conditions.
4. In case of receiving a claim of a product that has a visible production mistake, the owner of lingerieamour.com online shop will claim the faulty product at the producer and will consider producer’s explanation while solving the issue.
5. The possible solutions adressing the claims and complaints are the following
   a) refund on your bank account (exception: shopping done by redeeming a voucher) b) exchange the product into the same kind – if it’s available at the lingerieamour.com online shop c) exchange into a different product – in this situation, a potential surplus will be refund, or in case of choosing more expensive product you will have to pay the difference.

In the access or use of the Website, You shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Website or any content and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if You default negligently or willfully in any of the obligations set forth in these Terms and Conditions, You shall be liable for all the losses and damages that this may cause to Us, our affiliates, partners or licensors.

4. Intellectual Property

All information and content available on the Website, including but not limited to trademarks, logos, service marks, text, graphics, buttons icons, images, are the property of Grupo IVO and of producers of the Brands offered on lingerieamour.com online shop and they are protected by Polish laws and other international laws governing intellectual property protection. Our trademarks may not be used in any manner for any purpose without our express written consent.

In case our intellectual property rights in any manner are violated or threatened to violate, We may seek of injunctive or other appropriate relief in the court, and You consent to exclusive jurisdiction and venue of the court.

5. Third Party links

We are not responsible for the content of any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at Your own risk.

6. Consent to Receive Notices via Email

By accepting these Terms and Conditions You agree to receive notifications, agreements, order updates and other communications from Us electronically via e-mail or by postal service. You agree that any notifications sent to You via e-mail or postal services comply with rules and regulations applicable to such communication in writing. If You do not agree to receive notification from this Website, please discontinue the use of the Website and its services as We cannot provide full service to users that can not receive notifications from the Website.

Please note that notifications mentioned in this section are not related to any marketing information or newsletters that you can choose to receive electively on the Website.

7. Force Majeure

We shall not be held responsible for any delays, failures to fulfill obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction. In the event that any such force majeure occurs we will try to eliminate the delays in the shortest time possible.

8. Disputes

These Terms and Conditions are governed and construed in accordance with the laws of Poland and all disputes arise in connection therewith shall be submitted to the jurisdiction of the court of Republic of Poland. The agreeing parties acknowledge here that they will try to settle any disputes relating to the visit to the Website or arising from execution, interpretation or termination of this Distance agreement through mutual negotiations.

By purchasing items from this Website you are signifying your acceptance of the Terms and Conditions contained herein. If you do not agree with any of the information in these pages, please cease your use of this Website.

These terms and conditions do not affect your statutory rights.